Browsing by Author "Bergqvist, Jens"

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    Designing for Local Mobility
    (2002) Bergqvist, Jens; Department of Informatics
    This thesis investigates the characteristics of local mobility from a CSCW perspective using ethnographically informed workplace studies and presents a framework for designing IT support. In this thesis local mobility is defined as a work related situation where workers move within a specified physical area while performing their tasks. The research is presented in an introductory chapter and four research papers. The overall research question is: what are the characteristics of local mobility and how can we design IT support for it? The main contributions are a set of characteristics of local mobility and a framework for design composed of a set of design dimensions. The identified characteristics are co-ordination (managing interdependent tasks), exceptions management (handling situations not covered by co-ordination tools), problem solving (the need to solve work related problems) and information sharing (sharing information perceived as relevant for others). The design dimensions are relevance (how important a task is in relation to the overall work performed), dependence (whether a task is carried out autonomously or collaboratively) and reach (the type of interaction workers engage in to accomplish a task, either local between co-located persons or remote when interacting with off-site persons).
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    Scalability through Cultivation. Designing IT Support for Co-ordination Work
    (1998) Dahlberg, Per; Bergqvist, Jens; Göteborgs universitet/Institutionen för informatik
    The objective of this thesis is to discuss how to enable the staff at an order-packaging department to cope with a drastically increasing scale of operation. In order to do this we introduce the term scalability and based on co-ordination theory we formulate a case specific method for designing for an increasing scale of operation. We argue that it is the co-ordination work that is lacking not the actual productive work performed. We apply our method to the results of an ethnographic field study conducted at the order-packaging department, and design a new work setting adapted to the increasing rate of growth. We state that the design method was very useful in our case, but we need to conduct further empirical studies in order to make a conclusive evaluation of its applicability in a more general sense.