Browsing by Author "Engsfelt, Philip"

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Adoption of management innovations: motivation, timing and extent of implementation
(2014-10-21) Engsfelt, Philip; Nordgren, Erik; University of Gothenburg/Department of Business Administration; Göteborgs universitet/Företagsekonomiska institutionen
Purpose The first purpose of this study is to further empirically test the validity of Kennedy and Fiss’ (2009) framework about the connections between adoption motivation and timing as well as between adoption motivation and the extent of practice implementation when adopting a management innovation. In addition, the study also aims at developing the framework by extending its set of motivations by adding forced selection. The second purpose of this study is to test whether the framework is sensitive to the characteristics of the innovations. Methodology The study uses a qualitative research method based on semi-‐structured interviews at companies certified with ISO 9001 and ISO 14001. Their answers have been categorized and given relative performance values to gain comparability and build a foundation for analysis of the empirical findings and the theoretical framework. Theoretical framework The theoretical framework is based on previous research in the field of management innovations and its decision-‐making, adoption motivations, timing and implementation. Empirical foundation The empirical material of this study is the results from conducted interviews. Conclusions This study shows the complexity of categorizing adoption motivations and the importance of considering forced selection as a possible adoption motivation. The results of this study support that motivational logics of efficiency and legitimacy complement rather than conflict with each other. We also show how gains-‐related adoption motivations often are associated with extensive practice implementation but that loss-‐related motivations not necessarily are associated with a low extent of practice implementation. We also show how the characteristics of innovations can be of great significance when studying the adoption process.
The Digital Revolution: Structural transformation and changing demand of the banking industry
(2016-09-27) Bördin, Oscar; Engsfelt, Philip; University of Gothenburg/Graduate School; Göteborgs universitet/Graduate School
Due to technological revolutions, the digitalization has drastically changed the conditions for all actors competing in the banking industry. As a result of new technological advances and digital innovations facilitating for private banking customers to become self-going, it is very important for all banks to be aware of what implications changing customer habits might have on their businesses. In terms of a growing customer group with high strategic relevance, focus in this thesis has been directed at young adults, who are believed to be key indicators of where the future banking industry is heading. The purpose of the study is to, in-depth, identify the pattern of how young banking customers in Sweden currently are valuing digital banking services and how their adoption of digital banking might impact the future of Swedish banks. In the conducted research, both qualitative and quantitative measures are adopted, with hopes of adequately covering necessary components of the given research question. Thus, both survey and interviews are carried out successfully within our quality requirement, through large samples and highly insightful interviewees. Conclusively, the results indicate a very large adoption of new digital banking services among young adults. The results further indicate a cannibalization effect in which most young customers tend to conduct much of their banking activities online through applications in their cell phones rather than through the traditional communication channels. In order to cope with the lowered personal contact, banks thus need to incorporate a more customer-centric digital strategy as well as to challenge their traditional comfort zones. Meanwhile, they also have to cope with the emergence of new non-traditional actors.