Browsing by Author "Lam, Jacky"

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    A new perspective on public sector innovation: Identifying significant drivers and barriers for IT innovation
    (2018-08-02) Kullberg, Patrick; Lam, Jacky; University of Gothenburg/Graduate School; Göteborgs universitet/Graduate School
    There have been a lot of studies focusing on innovation in the public sector but there are few studies that has touched on innovation from a local perspective such as municipalities. Hence, this study aimed to contribute to the innovation literature by focusing on IT innovation in public sector organisations governed by municipalities. The study began by identifying factors regarded as either drivers or barriers that influence IT innovation to analyse whether or not they were applicable on a local level. A comparative study was conducted with qualitative interviews where all interviewees worked at public sector organisations governed by the municipality of Gothenburg. The result of this study indicated that managers, culture and political context are significant factors as either drivers or barriers for IT innovation. Furthermore, the existing literature seems to focus on too many factors which is why this study have developed a new model focusing on three factors regarding drivers and barriers: the political context, managers and culture.
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    Implementering av Lean-verktyg vid effektivisering av dagkirurgisk vård
    (2016-06-29) Ke, Raymond; Lam, Jacky; University of Gothenburg/Department of Business Administration; Göteborgs universitet/Företagsekonomiska institutionen
    Den här uppsatsen undersöker vilka Lean-verktyg som är lämpliga för att hantera problem inom dagkirurgi. Avsikten med studien är att främja förståelsen för implementationsprocessen och valet av Lean-verktyg för att hjälpa forskare att välja rätt verktyg vid lösning av Lean-relaterade problem inom sjukvården, närmare bestämt dagkirurgi. För att undersöka dagkirurgiska processer är studien utformad som en fallstudie av den dagkirurgiska enheten på Sahlgrenska Universitetssjukhuset i Mölndal. Problem som identifieras i studien är: långsamma morgonstarter, långa ställtider, dubbelarbete, svårigheter i schemaläggning, materialbrist, strykning av operationer samt omotiverad personal. Vidare finner studien att Lean-verktygen workload balancing, process redesign, team approach to problem solving, physical work setting redesign och standardisering är lämpliga för att hantera de problem som diskuteras i uppsatsen.