Browsing by Author "Lund, Emma"

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    Managing Software Development Efficiency - A Swedish experience of applying agile method at telia.se
    (2015-10-01) Lund, Emma; Nyman, Sarah; University of Gothenburg/Department of Business Administration; Göteborgs universitet/Företagsekonomiska institutionen
    Background and problem: Due to rapid changing market conditions in the IT industry, companies within the software industry have to respond to constantly changing customer needs. Some organizations have implemented an agile approach to manage this difficulty. Many small and middle-sized firms have successfully implemented the agile methodology in software development, however larger organizations can face some challenges when implementing agile approach. Telia.se has recently implemented agile method in their software development and even though the approach implies positive changes in the software development efficiency, this field of study has lack of empirical evidence and need to be researched. Purpose: The purpose of this study is to gain better insight into agile software development and its software development efficiency at telia.se. This is carried out by a case study at telia.se where different criterions are examined in order to try to measure what the implementation of the agile approach has led to. Method: A case-study setting was chosen as research design. The empirical material has been collected through qualitative, semi-structured interviews with eight employees at telia.se. All interviews were made face-to-face. Afterwards, all material has been analyzed and compared to the theoretical background in order to be able to answer our research question. Results and conclusion: In this case study, the collected empirical material showed that the software development efficiency has increased since the implementation of agile methods at telia.se and permanent teams are one of the biggest contributions to this. There are several challenges and difficulties to implement agile software development in a larger organization, which must be taken into account.
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    The institutional complexity of achieving business/IT alignment A qualitative study performed at a Swedish telecom company
    (2018-07-03) Lund, Emma; Oikarinen, Sabina; University of Gothenburg/Graduate School; Göteborgs universitet/Graduate School
    The aim of this paper is to identify the complexity of why it is hard to achieve business/IT alignment. This is investigated from the social dimension at a Swedish telecom company. The study has a qualitative approach and the data is collected by conducting 16 interviews and 4 observations. The analysis of the field data is done by using a practice lens of institutional logics. This framework is used to understand the complex interplay among social actors working at the company's IT and business department. The purpose is first to understand how respective department act and how their relationship unfolds in practice. Secondly, it is to understand the implications on business/IT alignment. The study presents three main findings which adds institutional complexity when aiming for alignment; different pace in an external and internal world, the importance of materialization practices, and the consequences of implementing a new management practice. Those findings explain the institutional complexity when aiming for alignment and why social difficulties arise. Furthermore, those findings identify benefits from friction and highlight the consequences of segmenting, hybridizing and black-boxing social domains and practice repertoires. Altogether, this paper provides new insights into the challenges of achieving business/IT alignment, while it also highlights the importance of embracing institutional complexity rather than trying to resolve it.