The Process of Process Documentation - A case study at Volvo IT -

Abstract

This study concerned business process documentation at Volvo IT and focused on the internal processes that are the actual work at the organization. The issue was analysed in purpose to identify factors that define good process documentation, in order to create a requirements specification for further development. The work was conducted by a qualitative approach with a series of semi structured interviews and a literature study. The found requirements were divided into five areas, with accordance to the chosen theories and the empirical study. These were: organisation for processes, process vision, process mapping, process documentation and managing process documentation. A focus on this study was to describe how to create an easily understandable overview, in order to minimise the current confusion among the employees understanding of purpose, boundaries and relations between processes.