| dc.contributor.author | Ljungblad, Charlotte | swe |
| dc.date.accessioned | 2002-12-07 | swe |
| dc.date.accessioned | 2007-01-16T16:59:00Z | |
| dc.date.available | 2007-01-16T16:59:00Z | |
| dc.date.issued | 2001 | swe |
| dc.identifier.uri | http://hdl.handle.net/2077/1361 | |
| dc.description.abstract | Abstract
This master thesis concerns self-service as an emerging concept in
information networks. The focuses have been on available self-
care services on the Internet, and on consideration of the self-care
in the future. The study consists of an assessment of the web-
based customer care self-service provided by a bank and a service
provider. The focus of the assessment has been from a user™s
perspective. In order to consider the future, different trends within
the new technology have been noticed. This has been done by
reading literature, and by interviewing five experts. The result of
this paper is not the expected; the future has not been willing to
reveal its content. | swe |
| dc.format.extent | 1091339 bytes | |
| dc.format.mimetype | application/pdf | |
| dc.language.iso | en | swe |
| dc.title | Self-service - an emerging concept in the information network | swe |
| dc.setspec.uppsok | SocialBehaviourLaw | swe |
| dc.type.uppsok | D | swe |
| dc.contributor.department | Göteborg University/Department of Informatics | eng |
| dc.contributor.department | Göteborgs universitet/Institutionen för informatik | swe |
| dc.type.degree | Student essay | swe |
| dc.gup.origin | Göteborg University. School of Business, Economics and Law | swe |
| dc.gup.epcid | 1791 | swe |
