En användarbarhetsutvärdering av Aderas Intranät

Abstract

This master thesis concerns usability evaluation of Intranets. The purpose of the essay was to evaluate the usability of Adera´s Intranet. In order to do this we studied the existing definitions of usability and methods of its evaluation found in the literature and on the Internet. The theories were summarized to create a scientific frame of reference. On the basis of the theories we created our own definition and method. The definition was made up of four components; information, effectiveness, functionality and subjective satisfaction. Our method involved observing eight employees at Adera´s office at Östra Hamngatan in Gothenburg, using the Intranet. We also interviewed the users and let them fill out questionnaires. The result of the evaluation became the starting point of our analysis leading to the conclusion. The conclusion showed that Adera should carry out a number of recommendations in order to improve the usability of their Intranet. For example adding information, enable user-adaptability of the frontpage, improve the navigation and adding a search engine.