Building customer loyalty by service recovery - turning frustration into sensation?

Degree

Student essay

URI

http://hdl.handle.net/2077/22659

Collections

Kandidatuppsatser Företagsekonomiska institutionen

View/Open

gupea_2077_22659_1.pdf (2.235Mb)

Date

2010-06-22

Author

Nilsson, Cecilia

Sandberg, Emma

Language

eng

Metadata

Show full item record