Kommunicera mera - En studie som belyser människans behov av erkänsla i samband med arbetsplatskonflikter

Abstract

The aim of the study is to investigate conflicts in working lifefrom an individual and a relational perspective, as well as to illustrate how a conflict is handled as part of a work organisation and a working environment. When a person experiences a conflict at work what do these experiences involve and how do they affect the well-being of the person involved and the picture he or she has of him or herself? How does a workplace conflict develop over time and how can we understand its origin and course? How do individuals experience the way a conflict is handled in a workplace in relation to the structure of the organisation and leadership? The study is based on a qualitative interview method with three individuals who have experienced workplace conflict. Through our study we endeavoured to find an in-depth understanding conveyed through the life world perspective of the interviewees, which is our empirical data. The analysis is related to the study’s background of earlier research and theory within the field of workplace conflict. On the basis of our study can we illustrate that in order to prevent and handle workplace conflict, clear communication and individual resources are required; these include: a reflexive ability to work out issues independently. Acknowledgement is a mechanism that is central to this process in order for an individual to develop an understanding of him or herself and the situation that has arisen because of the conflict, and for him or her to be able to act.