IMPACTS OF EFFECTIVE COMMUNICATION AND CUSTOMER COLLABORATION ON INFORMATION DEVELOPMENT: A CASE STUDY OF SIGMA KUDOS AB

Abstract

Software and non-software development organizations have increasingly adopted agile because of its good practices. In spite of its success, knowledge of the impacts of agile practices and how it could improve communication and customer collaboration in information development is yet to be well established in most of these organizations. Especially in companies that produces technical documentation ( information development). This article presents the results from a study which examined the impact of agile practices on effective communication and customer collaboration within information development teams. The research was carried out as a case study at Sigma Kudos AB. where eight participants within a project were compared from the communication and collaboration perspective. The goal of the study is see the benefits that the practices brings to the organization and their customer.