What are the possibilities of integrating task based speech recognition into work processes?

Abstract

Speech recognition (SR) technologies are on the rise and the use of SR in warehouses is the focus for the thesis. The research question is “What are the possibilities of integrating task based speech recognition into work processes?” The study collects qualitative data through an ethnographic field study, interviews and observations for assessing the requirements, and thereafter produces a prototype solution based on the ethnographic findings. In this thesis the authors get a glimpse through interviews and hands on trial of a SR system in a warehouse environment, conducting a field study inspired by ethnography. This is used to obtain a deeper knowledge of how SR is used in the warehouse environment. The knowledge and collected data is thematically analyzed to find relationships in the data and to help develop the requirements for a mobile SR solution. An inventory of speech recognition platforms, which is used to compare and evaluate alternative solutions. These alternatives provide a better understanding of how SR can be integrated into mobile devices and platforms to support a voice enabled business process. The results show that there are possibilities for the integration of SR into existing work processes but there are also barriers.