Användarcentrerad Systemdesign

Abstract

This essay focuses on the term usability while conducting a user centred system design. Usability means to what extent a user can use a product to achieve effectiveness, efficiency and satisfaction. Development using a user centered system design means that knowledge about the end-users and it’s opinions becomes a crucial part of the development process. The question of this essay is if using user centred system design will lead to good usability. We used methods from a user centered system design point of view while developing an application for a Swedish bookstore company called Bokia AB. This included user and task analysis following by a close relationship between the developers and end-users by using sketches and showing them prototypes of the system while collecting feedback. After concluding our case study we determined that using methods from user centered system design could be used as a great tool to further improve the usability and to improve an applications success chances.