Performance Indicators för Measuring Performance of Activities in Knowledge Management Projects

Abstract

As of today, the organizations has realized that to be able to compete on the fast-evolving market, there is a need to include competence and knowledge in what is offered to the customers. The purpose of the thesis is to study knowledge management projects and, by retrieving the performance indicators used for measuring their performance, create a list of performance indicators to recommend. In order to fulfill the purpose, the main question to be answered is ”Which performance indicators should be used when measuring performance of activities in knowledge management projects?”. We have studied literature to lay foundation for the theoretical part and by applying a qualitative method using semi-structured interviews and reading available case documentation, an exploratory study has been conducted for the empirical section. Conclusions show that there is a need for a measurement system, which integrates the qualitative and quantitative indicators and shows a changing by comparing results of previous measurement occasions.