A Framework for the Design of Organizational Decision Support Systems- A Theoretical and Practical Study, Focusing on Group Decision, Support, Knowledge Management and Means of Communication in Organi

Abstract

Making the right decisions and being able to learn from past decision making is important for companies and organizations. Different kinds of support systems, communicational means and management of knowledge can help in achieving this end. Against a background of theories in these and related research areas, this thesis covers a practical and a theoretical part, - the building of an organizational decision support system (ODSS) prototype and an empirical study of current and preferred practices of group decision making, organizational decision support and knowledge management in two organizations. On basis of the findings, a framework for the design of organizational decision support systems is proposed.