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Building customer loyalty by service recovery - turning frustration into sensation?

dc.contributor.authorNilsson, Cecilia
dc.contributor.authorSandberg, Emma
dc.date.accessioned2010-06-22T13:43:32Z
dc.date.available2010-06-22T13:43:32Z
dc.date.issued2010-06-22
dc.identifier.urihttp://hdl.handle.net/2077/22659
dc.language.isoengsv
dc.titleBuilding customer loyalty by service recovery - turning frustration into sensation?sv
dc.typeText
dc.setspec.uppsokSocialBehaviourLaw
dc.type.uppsokM2
dc.contributor.departmentUniversity of Gothenburg/Department of Business Administrationeng
dc.contributor.departmentGöteborgs universitet/Företagsekonomiska institutionenswe
dc.type.degreeStudent essay


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