Word of Mouse 2.0 - En studie om framgångsrik klagomålshantering på Facebook
| dc.contributor.author | Fri, Maria | |
| dc.contributor.author | Ottander, Malin | |
| dc.date.accessioned | 2011-03-15T15:05:36Z | |
| dc.date.available | 2011-03-15T15:05:36Z | |
| dc.date.issued | 2011-03-15 | |
| dc.identifier.uri | http://hdl.handle.net/2077/24964 | |
| dc.title | Word of Mouse 2.0 - En studie om framgångsrik klagomålshantering på Facebook | sv |
| dc.type | Text | |
| dc.setspec.uppsok | SocialBehaviourLaw | |
| dc.type.uppsok | H1 | |
| dc.contributor.department | University of Gothenburg/Department of Business Administration | eng |
| dc.contributor.department | Göteborgs universitet/Företagsekonomiska institutionen | swe |
| dc.type.degree | Student essay |