Software Outsourcing Maintenance: A Systematic Literature Review Of Investigated Areas

Abstract

In the context of outsourcing, software maintenance becomes an extremely important aspect due to change requirements. Researchers have already studied various topics about software outsourcing maintenance. We have performed a systematic literature review (SLR) process to present areas researchers take interest in about software outsourcing maintenance over the last decade. The areas we define are “Decison Making”, “Estimation”, “Communication” and “Execution”, which are based on our own understanding. Subsequently, we identify challenges, resolutions for challenges and limitations for resolutions in corresponding area to make a comprehensive view in the field of software outsourcing maintenance.