Management controls applied at an event company -A study detailing the MCS at Luger

Abstract

Purpose: The purpose of the study is to describe current management controls at an event company, representing an organization that provides experience-oriented services. Design/methodology: The configuration of the study is centered on the management control model presented in the theoretical framework. The study is qualitative in nature and primarily based on interview feedback. The investigation is classified as descriptive though the lack of relevant literature found on the subject matter may also categorize the study as being exploratory. Findings: The management controls used at an event organization is detailed in the study. The character of management controls used at the company is strongly linked to the experience offering that the event company provides. The types of controls used are generally more informal as to not stifle the creative and innovative environment at the company. However, certain formal management control metrics are used despite emphasis on informality at the company e.g. budgeting and deadlines.