An Evaluation of Information Management Processes at Volvo Logistics

Abstract

Today, companies face a situation where well-functioning knowledge and information management systems is increasingly important for achieving sustainable competitiveness as core competencies often resides in minds of the employees. Thus, systems enabling knowledge and information sharing play a significant role for successful business operations; this is also the case at Volvo Logistics, the logistics provider of the Volvo group. This qualitative study, An Evaluation of Information Management Processes at Volvo Logistics, focuses on the handling of the most commonly used operational documents at Volvo Logistics and how these should be stored according to operational and legal requirements. Moreover, the research examines the information distribution processes; how knowledge is codified and handling routines are communicated throughout the organization. The analysis is based upon the process model of information management presented by Chun Wei Choo (2002). In this study especially large focus is put on information organization and storage, information distribution, and document handling as they are important for the Volvo Logistics case.