Service level - A matter of workload or competence? A study at the Customer Service Department of a global and world leading engineering business
Examinationsnivå
Student essay
Fil(er)
Datum
2014-07-01Författare
Genberg, Carl-Anton
Özaksel, Gürcan
Nyckelord
Service level
workload
competence
competence management
change
change management
Serie/rapportnr.
Management & Organisation
14:15
Språk
eng