Service level - A matter of workload or competence? A study at the Customer Service Department of a global and world leading engineering business

dc.contributor.author	Genberg, Carl-Anton
dc.contributor.author	Özaksel, Gürcan
dc.date.accessioned	2014-07-01T12:46:51Z
dc.date.available	2014-07-01T12:46:51Z
dc.date.issued	2014-07-01
dc.identifier.uri	http://hdl.handle.net/2077/36315
dc.language.iso	eng	sv
dc.relation.ispartofseries	Management & Organisation	sv
dc.relation.ispartofseries	14:15	sv
dc.subject	Service level	sv
dc.subject	workload	sv
dc.subject	competence	sv
dc.subject	competence management	sv
dc.subject	change	sv
dc.subject	change management	sv
dc.title	Service level - A matter of workload or competence? A study at the Customer Service Department of a global and world leading engineering business	sv
dc.type	Text
dc.setspec.uppsok	SocialBehaviourLaw
dc.type.uppsok	H1
dc.contributor.department	University of Gothenburg/Department of Business Administration	eng
dc.contributor.department	Göteborgs universitet/Företagsekonomiska institutionen	swe
dc.type.degree	Student essay