IT TAKES TWO SIDES TO BUILD A BRIDGE A qualitative study of the interaction between HR- and IT-professionals in cross-functional teams

Abstract

Purpose: This study aims to investigate cross-functional teams in a multinational setting. The purpose is to understand the perceptions among HR- and IT-professionals in cross-functional teams. Using sensemaking theory and the notion of boundary work, this study will contribute to the understanding of how individuals make sense of their professional role within cross-functional teams and furthermore their ability to cross existing boundaries between roles. The intention is further to contribute with practical insights regarding potential possibilities and challenges arising when composing and managing cross-functional teams. Theory: The empirical findings are analysed trough sensemaking theory and the notion of boundary work, alongside previous research concerning interprofessional collaboration. Method: The study is based on a qualitative research design where the primary data collection consists of 15 interviews conducted within three different cross-functional teams. Result: The findings demonstrate that cross-functional team members perceive their professional identity in connection to their previous work experience within the HR- and/or IT field. Their identity also seems to be shaped by their current environment in the cross-functional teams. The findings also show that different types of boundary work occur simultaneously in the analysed cross-functional teams and that several challenges emerge, hindering professionals to cross the existing boundaries. Finally, the study presents an example of how the fourth wave of HR is impacting HR-professionals as they are expected to work more business oriented.