Satisfaction on an open online learning platform in Bangladesh An exploratory study on the learner's satisfaction on the perceived ease of use and perceived usefulness of an open online learning platform

Abstract

Purpose: The study aims to explore the satisfaction factors that affect the perceived ease of use and perceived usefulness of an open online learning platform from the perspective of both end-users, the learners and the organizers. This study will represent a picture of the open online learning platform's current status and future implications for improvements. Theory: The technology acceptance model (TAM) has been used as a guide to structure the research and study what factors are affecting the perceived usefulness and perceived ease of use of the open online learning platform. A high level of learner satisfaction will help to create positive attitude towards e-learning. Method: Both qualitative and quantitative methods are used to answer the research questions depending on the study's focus. Results: Learners are more satisfied with some factors compared to others. To sum up, both learners and organizers face challenges related to communication and interaction. Technology acceptance theory has helped to structure the research. The satisfactions aspects that are affecting perceived usefulness and perceived ease of use are considered as unidimensional. Foreword I would like to thank my supervisor for their excellent detailed guidance and support during this process. I also wish to thank “10-minute school” team for their incredible support and fast response during the global pandemic's stressful time. I also benefitted from debating issues with my friends and family. If I ever lost interest, you kept me motivated. My parents deserve a note of thanks: your wise counsel and kind words have, as always, served me well. I hope you enjoy your reading.