När centrum tystnar: En kvalitativ studie om invånarnas upplevelser av förändringarna i Eskilstuna centrum

Abstract

Residents’ experiences of city centres are important for understanding how place identity is formed and transformed alongside broader societal changes. Previous research shows that shifting consumer habits, e-commerce, and the rise of external shopping centres have led to reduced commercial activity in urban cores. This, in turn, affects the attractiveness of the city and people’s connection to place. This study aims to explore how residents in Eskilstuna experience and relate to their city centre, as well as what changes they have observed over time. The study also investigates what residents believe is needed to make the city centre more vibrant, safe, and inclusive. The study is a case study of Eskilstuna’s city centre and combines both quantitative and qualitative methods. A digital survey was answered by respondents from various parts of Eskilstuna municipality. In addition, five semi-structured interviews were conducted with residents of different ages and life situations. The material was analysed thematically and organised around five themes: sense of place and identity, comfort and safety, consumption patterns, perceived changes over time, and future visions and suggestions for improvement. The results show that many residents have a strong emotional attachment to the city centre, often based on memories, daily routines, and social interactions. At the same time, the centre is perceived as more desolate today, with fewer shops, empty storefronts, and reduced activity. Especially older respondents expressed sadness and a sense of loss, describing the centre as having "lost its soul." Safety was generally perceived as sufficient during the daytime but more uncertain in the evening, due to the lack of people and activity. Respondents expressed a desire for more cultural events, small local businesses, better lighting, and access to non-commercial public meeting spaces. The study shows that despite the decline in physical retail, the city centre still holds significant symbolic and social value. A more inclusive and participatory approach to urban planning could help revitalise the city centre and ensure that it remains a meaningful and vibrant place in the future.