Understanding IT Usage - A case study of SKF Nova’s Juno project

Abstract

IT-applications that do not come to use is a big problem for companies and organisations. This thesis has been looking on how to support the utilisation process in the establishing of new IT-applications. I have used deep-interviews and literature studies to collect the data. The Technology Acceptance Model (TAM) has been used as a theory model. As case for the study I have used an IT-tool called Juno, developed by SKF Nova, mainly for SKF Service. Through the results of the studies of Juno and with help from TAM I have presented some general conclusions about what can be done to raise the utilisation of IT-applications. External variables developed during the evolution of TAM has been proven useful in the analysis of collected data from interviews in order to determine perceived usefulness and perceived ease-of-use. Management support is one external variable that have been proven to have a big influence to whether an IT-application become accepted and used or not.