Challenges in delivering services: the front-line hospitality and tourism employee perspective
Degree
Doctor of Philosophy
University
University of Gothenborg. School of Business, Economics and Law
Institution
Department of Business Administration
Disputation
Fredagen den 12 februari 2010, kl. 13.15, Volvo-salen vid Företagsekonomiska institutionen, Vasagatan 1, Göteborg
Date of defence
2010-02-12
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Date
2010-01-20Author
Lundberg, Christine
Keywords
Front-line workers
tourism
Publication type
doctoral thesis
ISBN
978-91-85659-52-4
Language
eng