Faktorer för att uppnå en framgångsrik samverkan mellan IT och verksamhet En kvalitativ fallstudie av implementering av ett interorganisatoriskt IT-system inom den svenska hälso- och sjukvården

Abstract

IT is a big part of every organization and because of this a very important aspect of the daily work processes and could generate great advantages for organizations. For an investment in IT to generate advantages it’s not enough to solely invest in technology but the organization also needs to focus on how users and the organization uses the technology. An IT-investment could be equalized to an organizational change, as it is not only technological changes that are made but also in routines, processes and other organizational changes. Organizations and systems are becoming more complex and it is increasingly common that organizations implement inter-organizational systems (IOS) to facilitate information exchange. To implement an IOS is a greater challenge than implementing a system covering just one organization because multiple organizations have several different goals and needs which can lead to conflicts and resistance.The ami of this study is to investigate how organizations could succeed in collaboration between the IT-department and the organization when implementing an inter-organizational system. For an organization to create the advantages desired when making an IT-investment there must be a high level of alignment, which is partially created by how the organization and the IT-department is collaborating. If the organization and the IT-department have good collaboration chances of reaching the greatest possible advantages increase significantly. To reach its goal this study is based on the following research question: Which are the success factors to achieve a successful collaboration between IT and organization? The study shows that it is not possible to achieve successful collaboration if IT and organization doesn’t have a continuous cooperation and drives changes together. If IT and organization have a good collaboration chances of implementing a system well suited for its organizational environment increase significantly. It takes good communication and a mutual vision to have good cooperation. When it comes to implementing an IOS the managers of every organization have a great responsibility, as it is more difficult for an IT-department to have an active cooperation with all of the organizations. Because of this a conclusion of this study is that managers in this type of change have a very important role as their dedication and attitude is crucial for the success of the change.