Introducing the wiki concept to a knowledge organisation A case study at AstraZeneca examining the important aspects of a wiki’s initial phase

Abstract

Knowledge is today viewed as one of the organisations key resources. This especially applies for knowledge organisations like AstraZeneca, in which knowledge must be handled in an efficient way. Different tools for managing knowledge have been developed over the years, but these seem to be missing the interactivity that the IT-solution wiki has. In this study we introduce the concept of wiki to a knowledge organisation and investigate important aspects that should be discussed when implementing a wiki. We introduced the individual users to the wiki concept during an initial interview and thereafter let them test the actual wiki pilot. After testing the wiki pilot we interviewed the users again to evaluate the usage and to verify key aspects when introducing the wiki concept to a knowledge organisation.